How can one order OCR coffee vending machine for installation?
All you need to do is to give us a call (contact numbers of our branches are provided here). Our sales team will respond within 24 hours and arrange a meeting at your convenience
Is there a minimum quanitity of beverages (cups) that will have to be consumed per day?
In order to install our machine in your premises, we need a guaranteed consumption which will vary depending on the usage and machine location. This can be assessed after discussion across the table
How is the pricing of the beverages determined?
The pricing is determined according to certain parameters including consumption per day. Once we have an estimation of your average daily requirement, we can arrive at firm prices
Will your company undertake the service of dispensing beverages at our Company?
Yes, we can supply manpower to operate the machine at your premises. The monthly charges for the same can be discussed.
How do one order coffee powder / roasted beans from the Company?
You can send in your enquiry to the email id given in the enquiry page or call us in the phone numbers given and we can supply roasted beans (domestic / international), raw beans (international) and coffee powder (pure / chicory mixed) as per the agreed quality and commercial terms.
Will you give training for operating the vending machines?
Yes we do a structured training to the operators and our technical team will be present in the initial stages of operation.
For cafes and hotels, will you train us on dispensing good quality of coffee?
Yes we do as a value addition and this particular training would be given by experts from the coffee industry in India. This training will be given free subject to certain minimum business from the hotels and cafes.
In case of any breakdown or machine not working, what kind of customer support can be provided for trouble shooting?
Normally for each vending machine, an engineer is assigned and his mobile phone number is mentioned near the machine. If the location is within the major city limit, the engineer would attend the issue within three hours. Company also provides the customer care number for any assistance on service requirements.
Is the Regular Maintenance check list provided to the operator/ attached with the machine ‘Do’s and Don’t’s
Yes the regular maintenance and check list for day to operations are departed to the machine operators through formal training from the company personnel from time to time The instructions for basic operations in vernacular can be provided near the machine locations on specific requests.